When you schedule an appointment with our practice, that time is reserved for you.
When you miss the appointment without calling to cancel within a reasonable amount of time, your therapist does not have the opportunity to over that time to someone else in need of service. Missed appointments can also interfere with your progress in treatment. It is our policy that patients are responsible for all appointments that they have scheduled. Patients who chose not to attend, or those who call to cancel their appointments at the last minute are still responsible for these appointments times. Therefore the following policy will apply.
- 24 Hours / 1 BUSINESS DAY NOTICE IS REQUIRED TO CANCEL EACH ONE HOUR APPOINTMENT YOU HAVE SCHEDULED (i.e. 2 hours scheduled = 2 day notice)
- CANCELLATIONS MUST BE MADE VIA PHONE OR TEXT. EMAIL CANCELLATIONS ARE NOT ACCEPTED.
- ANY LATE CANCELLATION OR MISSED APPOINTMENT WILL BE CHARGED THE FULL AMOUNT OF THE REGULAR VISIT
Fee for missed appointments and/or late cancellations are expected at or before the patent’s next scheduled appointment.
Any patient who misses more than two appointments without sufficient notice of cancellation during his/her course of treatment is subject to review and may be required to pre/pay for scheduled sessions.
Clients can call to check if the therapist is running on time. If the therapist is late, the patient will not lose any treatment time. When the client is late for the session, the client incurs the loss of time and payment for the full session is expected.
Any exceptional circumstances will be submitted for review.